Archive

The Property Ombudsman (TPO) has questioned if allowing agents to choose their own redress scheme damages consumer trust. Speaking to the House...

Representatives from Propertymark, Trading Standards and The Property Ombudsman (TPO) are set to discuss estate agency regulation in the House of...

Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...

Estate agents have been urged to be wary of complaints around market appraisals and the handling of offers. The latest annual review...

Agents are being urged to be clearer about their terms of business with clients after the public face of The Property...

Increasing numbers of complaints about agents are being resolved without formal investigation but issues are becoming more complex, The Property Ombudsman...

The National Association of Professional Sourcing Agents (NAPSA) has partnered with The Property Ombudsman (TPO) to boost compliance and working practices in...

The property industry is fortunate in including many great people, doing great work across a range of businesses – from traditional agency...

A new Deputy Ombudsman, Lesley Horton, has been appointed by The Property Ombudsman Scheme. She will work alongside Property Ombudsman, Rebecca Marsh,...

Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...

The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. This is despite...

The industry regulator who comes into force when the Regulation of Property Agents’ recommendations are adopted may take over versions of...

The Property Ombudsman has joined calls for greater disclosure of referral fees by agents.  The issue has become a hot topic in...

The new Property Ombudsman taking over from October is Rebecca Marsh. She is currently Chief Ombudsman at the Legal Ombudsman and was...